Salesforce announces generative AI for CRM

Salesforce has launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every...

Creating the path to a modern green data centre

According to a recent Forrester study commissioned by Dell Technologies, businesses overprovision their storage environment by an average of 37%, suggesting a good number of customers could realise benefits through consolidation. By reducing data, increasing drive...

Autonomous networks the smart foundation of the digital business

Just five years ago, the fully autonomous network was a tantalising possibility. Now, the world is moving closer to an era when the autonomous network not only exists, but also becomes a game changer for businesses. Shamith Maharaj, managing executive: data networks...

What you need to know about ChatGPT and copyright

The advent of large language models, including ChatGPT, which was launched by Open AI in November 2022, is remarkable. By Carla Collett, partner at Webber Wentzel ChatGPT is an AI chatbot system that interacts with users in real-time and in a conversational way. No...

Measuring the effectiveness of cloud migration

Some organisations have been quick to recognise the value of cloud services and to better visualise the return on investment following a migration, they have long used key performance indicators (KPIs). By Nurani Parasuraman, principal customer solutions at AWS, and...

Use information to make sense of disruptive turbulence

The past 12 months have been a time, globally, of polycrisis. Not only has the world gone through Delta, Omicron, the Great Attrition, brutal inflation rises, trillions of dollars lost on US markets, and Russia’s war on Ukraine, in South Africa, we’ve...