Dec 1, 2022
When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that they’d have a positive impact on company finances. Not only would they provide...
Dec 1, 2022
The vast storage and processing capabilities of the big data era have taken vehicle telematics to a new level, allowing drivers and fleet owners to create a far safer driving environment, writes Cliff de Wit, chief technology officer of Netstar. The science of...
Dec 1, 2022
When rebels shot down commercial passenger aircraft Malaysia Airlines Flight 17 in 2014, amateur online sleuths used social media posts to pinpoint the perpetrators and even the missile system used in the attack. More recently, at the start of the pandemic, a story...
Dec 1, 2022
The approach of the New Year is the ideal time to start investigating multifactor authentication (MFA), a layered approach to electronic security that requires two or more credentials to verify identity. South Africa’s Internet Service Providers’...
Nov 30, 2022
In the last decade or so, there has been an explosion of business intelligence (BI), power BI and analytics platforms, and there are tens of thousands of data companies around the world. By Andrew Dawson, MD of MACmobile The aim of all of this is to mine, extract and...
Nov 30, 2022
As businesses debated what the new normal will look like in the aftermath of the pandemic, it has become clear that digitalisation and digital transformation have become imperative. By Liam Connors, director: digital logistics at BT This is certainly true for...
