Recognise, report and prevent phishing

One significant finding published in Fortinet’s 1H 2022 FortiGuard Labs Threat Report is that ransomware is rampant. By: Aamir Lakhani, global security strategist and researcher and Rob Rashotte, vice-president: global training and technical field enablement at...

The working world of WhatsApp

WhatsApp is so handy, so useful. You can quickly sort out problems and manage people from afar. You can also create problems and tear people apart. There have been plenty of stories around how employees have misbehaved on social media. How photos of them on Facebook...

Your telephone system is a security weak spot

While your telephony solution may not immediately spring to mind when you think about security risks, you could inadvertently be giving hackers the keys to the kingdom. Modern, voice over IP (VoIP) telephony solutions run on the same kinds of networks that your...

So many needles. One giant haystack

Cyber security is exhausting. It keeps worried security analysts awake at night. Will there be a zero-day that they couldn’t have predicted? Will someone use a terrible password that leads to a terrible hack? It also constantly harasses security operations...

Top cybersecurity tips for business

Cybersecurity Awareness Month started in the US in 2004, but has rapidly expanded around the world as the threat of cyberattacks against businesses continues to grow in a digital age. For me, there are four key practices every company should be looking at when it...

Online self-service options can increase customer satisfaction

For many businesses, customer experience (CX), which is directly linked to customer satisfaction, has become a top priority. By James Bayhack, director for sub-Saharan Africa at CM.com A Salesforce report from 2020 found that 91% of customers claimed to be more likely...