Apr 29, 2022
Supply chain localisation could spell significant benefits for the South African economy, driving the development of Small, Medium and Micro Enterprises (SMMEs) – a sector that is central to the country’s economic recovery. By Hepsy Mkhungo, CEO and...
Apr 29, 2022
There is little doubt that DevOps has evolved. It has become one of the foundational pillars of the agile organisation, delivering measurable value to the organisation across the important metrics of quality, speed of delivery, reliability and customer experiences. It...
Apr 29, 2022
South Africa’s business process outsourcing (BPO) sector has built its reputation on the quality of its people. Our contact centre agents are some of the best in the world, offering warm, efficient customer service experiences via voice channels. Ryan...
Apr 29, 2022
The transformation of talent has begun, and organisations need to pay attention to the next generation of skilled individuals if they want to survive, writes Johann van Niekerk, CEO of Outsized. Talent is on the move, and it’s not from workplace to workplace,...
Apr 29, 2022
There’s a direct correlation between excellent customer service and business growth. We’ve seen in the last year how customer expectations can change rapidly, sparking a scramble for organisations to adjust their customer service offerings and CX strategy...
Apr 29, 2022
Software solutions for the service industry provide organisations with tools that deliver on their everyday needs. By Heman Kassan, chief commercial officer at Technodyn But more than that, growing customer expectations and increased competition mean businesses need...
