Apr 20, 2022
The distributed ledger system behind blockchain, the technology used to secure cryptocurrencies, ensures that all transactions are validated and, importantly, that an immutable record is kept of these transactions. By Sumit Kumar Sharma, enterprise architect and head...
Apr 20, 2022
The digital world is a major contributor to greenhouse gas emissions. But technologies also hold the key to solving the world’s climate crisis. We unpack the dual role these innovations play in conversations about sustainability. Bu Nick Durrant, CEO of...
Apr 19, 2022
Sustainability is emerging as the most critical imperative for companies the world over. The latest UN Report on climate change indicates that harmful carbon emissions from 2010-2019 have never been higher in human history. The study points to these findings as proof...
Apr 19, 2022
Resilience and innovation have defined the evolution and transformation of the global technology and service provider industry over the past two years. In a recent analysis, McKinsey found that service providers had not just stepped up their game but adapted their...
Apr 19, 2022
Service management in today’s digitally-led business environment requires an integrated strategy encompassing scheduled maintenance, parts allocation, and the actual delivery of the service itself. Helping drive this is the organisation’s ability to leverage service...
Apr 19, 2022
Customer journey management (CJM) can help business owners boost customer satisfaction, increase sales and revenues. This is a method of optimising the online and in-store customer experience, often referred to as experience optimisation or journey mapping. By...
