The future contact centre agent will be an experience consultant

A good customer experience leaves people feeling heard and appreciated. Give customers a great experience, and they’ll buy more, be more loyal and share their experience with friends. By Marthle du Plessis, PwC Africa’s workforce of the future lead...

Work readiness should be part of every learnership

Learnerships, designed to address youth unemployment, close the skills gap and drive employment equity in South Africa, have to deliver more than an NQF registered qualification. The 12-month work-based learning programmes, directly linked to an occupation or field of...

Edge computing could future-proof your organisation

Processing intelligent data for real-time decision-making is the next frontier for infrastructure evolution, writes Andy Rowland, head of digital manufacturing at BT. Adopting edge computing is the next important step in future-proofing your infrastructure. By moving...

Cloud ERP set to mitigate sourcing challenges

Manufacturers continue to face challenges like increased demand, enduring labour shortages and rising direct material costs. By Paulo De Matos, chief product officer at Syspro Buying better is also simply not enough and manufacturers will now need to answer the call...

Modernising EAM to deliver customer value

In today’s highly competitive world, organisations must embrace their data to develop new products and services that enable them to extend their customer relationships. By Heman Kassan, chief commercial officer of Technodyn At the same time, these efforts must...

The role of tech in job searches

Gone are the days when you searched the newspaper for your next potential engineering position, and dropped or posted off your CV in its physical state. Let’s have a look at the empowering role of digital as you investigate where – and for whom – you...