Jun 3, 2022
Today’s digital businesses run on data, and persistent storage of that data is at the heart of most service offerings. Yet many service providers spend unnecessary resources mitigating challenges that fundamentally stem from storage, including efficiency,...
Jun 3, 2022
Email customer service is something of a misnomer. We all know too well the pain of mailing a company, getting an automated message with all the heart of a cast iron block, saying “Thank you for getting in touch. We will get back to you in 48 hours”. Ryan...
Jun 2, 2022
Sometimes, despite the writing being on the wall, it takes a single straw to break a camel’s back. For all our best intentions, and well-meaning words, it is often easier to continue with the status quo. However, a perfect storm in South Africa has now well and truly...
Jun 2, 2022
The Reserve Bank recently announced a further interest rate hike of 50bp to 4,75%, its largest incremental hike since 2016. The increase will likely see a rise in the 66% of South African credit seekers already getting rejected. South Africans are battling with, not...
Jun 1, 2022
Even though customer experience and customer service are inextricably linked, some differences see them operating separately as well. By Leigh Whiting, experience design lead at Decision Inc The former entails the entire journey from initial discovery to after the...
Jun 1, 2022
Business process outsourcing (BPO) provider and customer experience partner, Merchants, has become South Africa’s first BPO to join the United Nations Global Compact, the world’s largest corporate sustainability initiative. “We are excited about this...
