Apr 19, 2022
Resilience and innovation have defined the evolution and transformation of the global technology and service provider industry over the past two years. In a recent analysis, McKinsey found that service providers had not just stepped up their game but adapted their...
Apr 19, 2022
Service management in today’s digitally-led business environment requires an integrated strategy encompassing scheduled maintenance, parts allocation, and the actual delivery of the service itself. Helping drive this is the organisation’s ability to leverage service...
Apr 19, 2022
Customer journey management (CJM) can help business owners boost customer satisfaction, increase sales and revenues. This is a method of optimising the online and in-store customer experience, often referred to as experience optimisation or journey mapping. By...
Apr 19, 2022
Managers and technical teams need a bird’s-eye view of the work they perform and their department’s progress, but they can’t easily see what’s happening in their high-level processes. They cannot pinpoint where the bottlenecks lie and identify which teams...
Apr 19, 2022
Epson has launched its newest generation of compact, efficient and ultra-lightweight high lumens 3LCD projectors. Building on the success of its EB-L20000U series, Epson’s PU2200U range of high lumens 3LCD projectors includes the world’s smallest and lightest...
Apr 19, 2022
Businesses constantly face new challenges and the pace keeps increasing. As priorities change and new opportunities emerge, the future of every business depends on how well it can empower its teams to adapt and innovate. Microsoft recently held its Business...
