Feb 3, 2022
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it’s a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Feb 2, 2022
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
Feb 2, 2022
One of the fundamentals of a payroll office is paying employees on time irrespective of how good or bad your processes is in a business. While it might sound fairly straight forward to do, some companies still depend on paper trails and manual interventions, to...
Feb 2, 2022
Many financial institutions remain sceptical of hybrid work. Nedbank isn’t among them. The bank has gone all in on the new model, announcing that employees whose jobs do not require them to be in a branch office can work from home on a permanent basis if they choose....
Feb 2, 2022
Companies worldwide are experiencing profound changes in their business environments thanks to smarter workspaces. This impact can be felt in the way in which organisations operate, collaborate, innovate, and expand. Businesses require a partner that can help them...
Feb 1, 2022
Data Privacy Day, took place on 28 January, is an international annual event that highlights the importance of data protection and compliance in a high-risk world. The World Bank describes it as an international focus on the ‘importance of respecting privacy,...
