Jan 13, 2022
The future is murky and challenging but there are some clear trends emerging when it comes to customer experience and the evolution of the contact centre, writes Rod Jones, industry analyst and Callbi brand ambassador. The contact centre conversation. It’s not...
Jan 13, 2022
Despite innovation and change in the finance function, many chief financial officers are taking on this critical leadership role only to continue running the finance function as is. By Dzingira Matenga, MD, chief financial officer and enterprise value for Accenture in...
Jan 13, 2022
The rise of remote work, coupled with an increased cost of living across South Africa, has led to a surge in full-time employees taking on a side hustle. From running an ecommerce store selling homemade crafts or teaching online, to restoring antique furniture out of...
Jan 13, 2022
Salespeople in South Africa have dealt with unprecedented disruptions, new ways of working, changing customer expectations, and more. But in a landscape shrouded by uncertainty and doubt, they’ve persevered through it all. By Robin Fisher, senior area...
Jan 13, 2022
The first half of 2021 saw the return, albeit slow, of employees to offices and the realisation for many that they craved interaction with their colleagues, to collaborate with, bounce ideas off or simply talk to. The surge of the Covid-19 Omicron variant towards the...
Jan 12, 2022
As we enter 2022 and mark the third year since Covid-19 changed our lives, it’s becoming obvious that hybrid working is here to stay. With business professionals now sharing their time between physical offices, home and other remote sites, their choice of end user...
