Oct 29, 2021
McKinsey describes the hyper-personalisation of customer service as the ‘care of one’. It’s the evolution of the contact centre into an experience centre, one that uses multiple tools and technologies to create impact where it’s needed....
Oct 28, 2021
Fujitsu and Autofleet, which provides an optimisation platform for fleets, leveraging AI for demand prediction and vehicle dispatching technology, have agreed to embark on global strategic co-operation to develop sustainable logistics solutions and contribute to the...
Oct 28, 2021
Covid-19 has changed the cybercrime landscape. With more people working remotely, employees are inadvertently creating opportunities for hackers to forge tunnels into company networks through often unsecured connectivity. By Simon Colman, business head of digital and...
Oct 28, 2021
What if the person that just broke down your corporate defences is someone you trusted? This is not a drill. This is a question that around 66% of organisations have been asking, and that the other 34% should be prioritising. At a time when the cybersecurity threat...
Oct 28, 2021
It’s refreshing to see economic recovery reflected in first quarter unit sales of multifunction printers, copiers and scanners in Southern Africa. By Chris de Beer, Africa regional manager at Infosource The industry refers to this category as copier/MFP. First...
Oct 28, 2021
The role of information security professionals has become a critical one as the world enters the second phase of the internet revolution, in which computers run everything and everything is connected. This emerged at the inaugural KB4-CON cyber security event for...
