Apr 21, 2022
While the rise of artificial intelligence (AI) was already underway, Covid-19 dramatically accelerated its use and adoption in workplaces globally. Whether AI proves to be a tool for human learning and advancement, promoting broader economic access and inclusion, or a...
Apr 21, 2022
Most organisations are, by now, aware of the fact that customer experience (CX) is a crucial differentiator as much as price or product quality. By Andrew Bourne, regional manager: Africa at Zoho Corporation True to that perspective, 86% of customers who participated...
Apr 21, 2022
The power of big data and predictive analytics has captured the world’s imagination and added urgency to the rush towards data privacy for many years. By James Hickman, head of marketing, sales and solutions at Altron Karabina For instance, a decade ago a US...
Apr 21, 2022
Knowing where your customers – or potential customers – live, work and shop is important. However, customer intelligence revolves around so much more than simply location. By Gary Allemann, MD of Master Data Management To truly understand a location and...
Apr 21, 2022
Traditionally, insurers don’t have the strongest track record when it comes to customer communication. Most people only interacted with their insurers when they were making a claim or looking to make adjustments to their policy. By Brent Haumann, MD of Striata...
Apr 20, 2022
It’s easy to assume that a legacy payroll platform isn’t capable of handling the demands of the modern workforce, particularly in the era of hybrid and gig working. Considering that 70% of executives recently interviewed by Deloitte said that they were...
