Aug 22, 2025
With the outsourcing space becoming increasingly cutthroat, BPOs find themselves trapped in a relentless race to the bottom. Aggressive pricing demands from clients and undercutting by low-cost competitors leave local operators with no choice but to sacrifice margins...
Aug 22, 2025
AI is a powerful tool for customer experience solutions, and the results it can achieve relatively quickly are worth serious attention from any business interested in staying competitive. By Bruce von Maltitz, CEO of 1Stream The flipside to this is that the incredible...
Aug 22, 2025
Rapid digital transformation is most definitely creating vast new opportunities across Africa, but, at the same time, it’s also opening up a larger attack surface for threat actors to exploit. In this environment, one capability proving to be a game-changer for local...
Aug 22, 2025
Trend Micro has unveiled a new cyber resilience model that reinvents how enterprises approach proactive security. Trend’s Digital Twin capabilities will empower enterprises to simulate real-world cyber threats, validate their defenses, and adapt policies in real time...
Aug 22, 2025
There’s no doubt that Agentic AI will transform contact centres, writes Kevin McGachy, head of AI solutions at Sabio Group. What’s less clear – and rarely acknowledged head-on – is how much of that transformation will impact the size, shape, and role of the human...
Aug 22, 2025
In a country with 4,9-million unemployed youth, South Africa’s fixation on degrees as a gateway to meaningful employment is not just outdated but actively holding the economy back. That is the view of Sandra Pretorius, GM of Afri Training Institute (ATI), who says it...
