Could virtual agents have helped to prevent Bester saga?

If you’ve spent any time on LinkedIn or attended business conferences lately, you’re probably familiar with the phrase, “data is the new oil”. Meant to signify how valuable data can be, it’s now passed into the realm of cliche. By Ryan...

Applications for conversational AI within the organisation

OpenAI was established in 2015 and DeepMind in 2010. Both companies have been singularly focused on the potential and power of artificial intelligence (AI) and garnered significant media and consumer interest. Chris Wiggett, head of data and analytics at Dimension...

The transformative effect of AI and ML

The use of artificial intelligence (AI) and machine learning (ML) is revolutionising the world of advanced analytics for financial services and telecoms providers. These sophisticated technologies can be used for multiple purposes, benefiting both companies and...

Ensure data management architecture drives business value

Historically, smaller African banks have been less impacted by global regulations for anti-money laundering and managing systemic risk. However, the last few years have seen both consolidation in the market, with larger more globally focussed financial services...

Double down on data in times of crisis

The last few years have seen a seismic shift in the way organisations do business. The pandemic triggered massive digital transformation and modernisation with a rapid move to the cloud. Very little thought was given to things like governance, responsiveness or cost,...

Build a business case for data governance

There’s no denying that data is a valuable organisational asset. It represents the key to business development and organisational success. If an organisation isn’t analysing data to enhance business processes, uncover customer insights, and identify competitive...