Feb 17, 2022
The 2020 global Government AI Readiness Index Major listed South Africa among the top five African countries with respect to government AI readiness. By Marilyn Moodley, country leader: for South Africa and WECA (West, East, Central Africa) at SoftwareONE South Africa...
Feb 16, 2022
According to research, Kubernetes is predominantly for people who build platforms with almost a quarter of respondents citing that they are DevOps engineers. By Muggie van Staden, CEO of Obsidian Systems This is hardly surprising given how it has become an integral...
Feb 16, 2022
If 2022 is going to be remembered for anything, then the hope is that this is the year where business and technology leaders will transform their data insights into action. By Tony Nkuna, senior presales solutions consultant at TechSoft International Data has become...
Feb 15, 2022
Customers touch the organisation from multiple points: websites, SMS, WhatsApp, live chats, bots, social media, email and the contact centre. Every one of these touchpoints is a data treasure trove, offering insights into customer behaviour, product issues, service...
Feb 11, 2022
To enhance the customer experience (CX), organisations need to consider the entire customer journey – including each interaction and touchpoint that a customer has with your business. By Gary Allemann, MD of Master Data Management The amount of data that organisations...
Feb 10, 2022
In a world with increased competition and ever-evolving customer expectations, companies are using data now more than ever to make more informed business decisions. By Lasath Punyadeera, head: personalisation at Standard Bank This approach to using data has been...
