Feb 11, 2022
To enhance the customer experience (CX), organisations need to consider the entire customer journey – including each interaction and touchpoint that a customer has with your business. By Gary Allemann, MD of Master Data Management The amount of data that organisations...
Feb 10, 2022
In a world with increased competition and ever-evolving customer expectations, companies are using data now more than ever to make more informed business decisions. By Lasath Punyadeera, head: personalisation at Standard Bank This approach to using data has been...
Feb 10, 2022
Over the past two years since the Covid-19 pandemic started, Africa’s economy has contracted by 2,1%, and regional growth is expected to be muted in 2022 compared to 2021. By Ria Pinto, GM and technology leader at IBM South Africa Economic recovery and growth are top...
Feb 9, 2022
Remember Skynet, the artificial intelligence that wanted to wipe out humanity in the Terminator movies? By Anna Collard, senior vice-president: content strategy and evangelist at KnowBe4 Africa Now that is an example of AI gone wrong. Luckily, this will not be the...
Feb 3, 2022
The world is a very different place this year than it was a few years ago. Much has changed, not only in terms of available technologies, but also how businesses use technology and the way they had to adapt to a fully remote or hybrid working environment. This has...
Jan 31, 2022
SAS asked its experts in healthcare, retail, government, fraud, data ethics and more for their predictions of the trends we will face this year. Curiosity becomes a coveted job skill “Curiosity helps businesses address critical challenges – from improving job...
