Is your business leveraging its data advantage?

Data is embedded into all aspects of any organisation, not just at a technology level but at a business level as well, and the number of data sources grows daily. By Sumit Kumar Sharma, enterprise architect and head of advisory services at In2IT To leverage the value...

How to incorporate AI into the enterprise

The 2020 global Government AI Readiness Index Major listed South Africa among the top five African countries with respect to government AI readiness. By Marilyn Moodley, country leader: for South Africa and WECA (West, East, Central Africa) at SoftwareONE South Africa...

Unlocking the value of Kubernetes

According to research, Kubernetes is predominantly for people who build platforms with almost a quarter of respondents citing that they are DevOps engineers. By Muggie van Staden, CEO of Obsidian Systems This is hardly surprising given how it has become an integral...

Analytics trends to watch in 2022

If 2022 is going to be remembered for anything, then the hope is that this is the year where business and technology leaders will transform their data insights into action. By Tony Nkuna, senior presales solutions consultant at TechSoft International Data has become...

Transform customer data into actionable insights

Customers touch the organisation from multiple points: websites, SMS, WhatsApp, live chats, bots, social media, email and the contact centre. Every one of these touchpoints is a data treasure trove, offering insights into customer behaviour, product issues, service...

Improve the customer journey with data-driven Insight

To enhance the customer experience (CX), organisations need to consider the entire customer journey – including each interaction and touchpoint that a customer has with your business. By Gary Allemann, MD of Master Data Management The amount of data that organisations...