Aug 14, 2024
Imagine a scenario where you need to contact a call centre regarding a complex billing issue, writes Chris Wiggett, head: data and analytics at NTT Data in Middle East and Africa. But first, an AI agent immediately analyses your query, finds relevant information in...
Aug 14, 2024
We now see daily reports indicating that an increasing number of workers across various sectors are using AI tools to support their job functions, writes By Dr Chris Jardine, group CEO of Tsebo Solutions Group. In a recently published article by the Harvard Business...
Aug 2, 2024
Every organisation is racing to unlock the power of AI to improve its sales and service experiences. But great AI requires data. By Linda Saunders, director of Solutions Engineering Africa Traditionally, companies have handled data that is found in structured formats,...
Jul 23, 2024
Data is the lifeblood of the digital age, and the ability to quickly and accurately analyse ever-increasing volumes of data is often what sets organisations apart from their competition. The sheer volume of data, coming from various different modern and legacy...
Jul 16, 2024
Data democratisation has emerged as a key data trend for 2024. With many companies incorporating artificial intelligence (AI) into the data lifecycle and the use of it starting to grow exponentially, there is potential to combine these two components and transform how...
Jul 10, 2024
Data is gold in our increasingly digitised world, just as the value of gold is only realised in the refinement process. Data needs to be refined to unlock its real value. Unrefined data can damage businesses, their competitiveness and ability to capitalise on...
