Mar 20, 2020
Artificial intelligence (AI) experimentation is now prolific across South African companies, with many businesses demonstrating enthusiasm for AI. by Herman van Schalkwyk, partner at Spoor & Fisher South Africa How much enthusiasm? According to Business Tech...
Mar 12, 2020
Even though the challenging economic environment is resulting in companies maintaining their focus on reducing costs, 2020 also brings with it many opportunities to grow the business. This can be attributed to developments happening in artificial intelligence (AI),...
Mar 11, 2020
Companies are still finding it difficult today to make the transition from thinking about AI as a source of innovation to a critical source of business value. By Carmen Whateley, Africa MD for Accenture Applied Intelligence Many are overwhelmed by the volume, velocity...
Mar 9, 2020
Even though the speech analytics market is expected to see a compound annual growth rate of more than 18% through 2022, confusion still remains around its benefits and use cases – especially for South African organisations operating contact centres. By Gerrit de...
Mar 9, 2020
The days of trying to convince the C-suite of the imperative of a comprehensive digitalisation roadmap are well and truly over. By Kate Mollett, regional manager for Africa at Veeam There doesn’t appear to be a CEO in the world who doesn’t appreciate the...
Feb 25, 2020
Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. By Ryan Falkenberg, co-CEO of Clevva IPA consists of a number of digital workers that together allow a...
