Mar 11, 2020
Companies are still finding it difficult today to make the transition from thinking about AI as a source of innovation to a critical source of business value. By Carmen Whateley, Africa MD for Accenture Applied Intelligence Many are overwhelmed by the volume, velocity...
Mar 9, 2020
Even though the speech analytics market is expected to see a compound annual growth rate of more than 18% through 2022, confusion still remains around its benefits and use cases – especially for South African organisations operating contact centres. By Gerrit de...
Mar 9, 2020
The days of trying to convince the C-suite of the imperative of a comprehensive digitalisation roadmap are well and truly over. By Kate Mollett, regional manager for Africa at Veeam There doesn’t appear to be a CEO in the world who doesn’t appreciate the...
Feb 25, 2020
Intelligent process automation (IPA) is beginning to take its rightful place in businesses as a subset of and precursor to full blown artificial intelligence. By Ryan Falkenberg, co-CEO of Clevva IPA consists of a number of digital workers that together allow a...
Feb 19, 2020
Google has focused on evermore precise targeting of advertising for almost as long as it has existed, but the growing power and maturity of artificial intelligence (AI) is enabling it to take smart targeting to a whole new level. By Grant Lapping, MD of DataCore Media...
Feb 17, 2020
There are many business advantages of an effective reporting strategy. But, to realise them, they need to be measured. As part of this, attention must turn to the key elements required to make a project successful, writes Kate McFarlane, client partner at Decision Inc...
