The changing face of customer service in a post-pandemic economy

South Africa’s BPO sector has gained credibility and worldwide recognition for its ability to navigate the COVID-19 pandemic, maintaining business continuity and client service, while safeguarding employee health. This has been achieved under tremendous stress...

2021 trends in cloud computing

When it comes to the world of work, 2020 will be remembered as a year that accelerated technological change. By Matt Wright, chief technology officer of BlueSky Forced out of their comfort zones, companies either adopted or more fully embraced technologies that they...

The fourth wave of cloud is imminent

The first wave of cloud saw organisations sprint to the cloud, lured by promises of cost savings and business agility. By Lori MacVittie, principal technical evangelist: office of the CTO at F5 This was followed by the emergence of the multi-cloud and the subsequent...

Cloud: cluttered, confusing and in need of compliance

Choosing cloud is no longer an option – it’s an inevitability if your business wants to participate in the modern economy, writes Zaheer Ebrahim, presales engineer at Trend Micro South Africa. Cloud adoption isn’t a “nice to have”, a...

The security cost of accelerated cloud adoption

The uncertainty of 2020 has forced enterprises to accelerate their cloud transformation projects to empower their newly remote workforces, resulting in a 50 percent increase in enterprise cloud use since the start of the year. By Carlo Bolzonello, country manager for...