Contact centre agents affect customers

Companies are no longer judged based on their marketing material. Staff and customers judge them based on their actions, big and small. The link between the way a company behaves and customers’ affiliation to the brand is clear and direct. According to Lisa Roos,...

Cloud enables innovation, growth

We live in a world where we have unprecedented access to computing power: a developer sitting in a café anywhere in our region can now access the same computing power as a Fortune 500 company. This is enabled by the cloud: an almost infinite amount of computing...

Read cloud contract fine print

Warren Olivier, Veeam regional manager for Southern Africa, examines some of contractual obligations that companies need to be aware of when migrating to a cloud services provider in order to be connected and access corporate data from anywhere, at any time, using any...

Understand, leverage cloud opportunities

The threat to a company’s data continues to escalate globally, and, according to IT security experts, the only proven way to effectively protect this critical resource is to apply the most advanced data protection software available – and introduce tried and trusted...

Avanade helps Henkel with digital journey

Avanade, a leading global provider of innovative digital services, business solutions and design-led experiences, is working with Henkel AG on its digital journey by empowering employee productivity and collaboration in new ways with Microsoft Office 365. With a...

Tarsus Cloud On Demand adds to portfolio

South African resellers can now extend their cloud-centric remote monitoring and management for customers, by adding AVG Business Managed Workplace from AVG Technologies, the online security company, to its solutions stack. This follows the announcement by Tarsus...