Sep 14, 2021
There are three words that should define how the contact centre approaches data and privacy in 2021 – ethical, compliant, and secure. According to McKinsey, companies need transparent guidelines and standards that define their use of data, ensuring that it...
Sep 8, 2021
When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...
Sep 1, 2021
The sales world was complicated before Covid-19 was even on the global stage. Now it’s even more so with several communication laws and enforced data governance adding ever more layers of complexity to the sales function. The pressure to perform has never been...
Aug 31, 2021
The Protection of Personal Information Act, 2013 (POPIA) came into full effect from 1 July 2021. The Act is the comprehensive data protection legislation that obliges organisations to lawfully process the personal information of data subjects (both natural and...
Aug 24, 2021
With Covid-19 proving that work can be done from home, in another city, or anywhere, South Africa’s business process outsourcing (BPO) industry has emerged as a force to be reckoned with for international clients. By Stephen Joannides, MD: Accenture operations...
Aug 23, 2021
Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing businesses today. Aspects such as managing customer consent and conforming to...
