Is your chatbot POPIA compliant?

Artificial Intelligence and digitisation are transforming the business landscape. By Maison Samuels from Webber Wentzel Many new technologies are being created to streamline customer engagement, such as chatbots. Given the quantity of personal information which a...

Concrete steps to start your PoPIA compliance journey

With a month to go before the Protection of Personal Information Act (PoPIA) comes into effect, many companies have left their compliance program to the last minute. MDM shares 5 concrete steps that you can take to start your journey. By Gary Allemann, MD of Master...

How POPIA will affect outbound contact centres

On 1 July, the grace period for compliance with the Protection of Personal Information Act (POPIA) will come to an end. That means organisations found to be in breach of the act will be liable for fines and even criminal persecution. By John Woollam, CEO of Euphoria...

PoPiA compliance a necessary investment for all companies

After eight years the PoPIA deadline is looming, and 1 July 2021 is fast approaching for many organisations. Annemarie Pretorius, MD at Bizmod Consulting, says that over the past year PoPIA has hit the headlines with more frequency than before and as a result an...

Gestalt calls for B-BBEE mindset shift

Very few businesses are forced by legislation to participate in broad-based black economic empowerment (B-BBEE). It is a voluntary process and for most small business owners, the decision about whether or not to do it is primarily a financial one. The reality is...

Whose problem is regulatory reporting?

Steyn Basson, director of integration and products at Synthesis, talks about the phenomenon of SEP and how it relates to regulatory reporting. When I was a teenager I loved to read. I still do, but an abundance of audio-books, on-demand television shows, podcasts, and...