Providing customer support in an age of POPI

When dealing with business software, technical problems and software issues are unfortunately unavoidable and do arise from time to time. These software issues and technical problems can impact organisations and cause severe disruptions to their operations. By Menwil...

There’s light at the end of the sales tunnel

The sales world was complicated before Covid-19 was even on the global stage. Now it’s even more so with several communication laws and enforced data governance adding ever more layers of complexity to the sales function. The pressure to perform has never been...

How will POPIA impact SA’s payments landscape?

The Protection of Personal Information Act, 2013 (POPIA) came into full effect from 1 July 2021. The Act is the comprehensive data protection legislation that obliges organisations to lawfully process the personal information of data subjects (both natural and...

SA well-positioned to sell BPO globally

With Covid-19 proving that work can be done from home, in another city, or anywhere, South Africa’s business process outsourcing (BPO) industry has emerged as a force to be reckoned with for international clients. By Stephen Joannides, MD: Accenture operations...

Balance customer experience with data compliance

Meeting growing customer demand for relevant, personalised experiences while managing the regulatory demands of protecting data is emerging as one of the most significant challenges facing businesses today. Aspects such as managing customer consent and conforming to...

Data generated from smart buildings must be POPIA compliant

The Covid-19 pandemic has irrevocably changed the way buildings are being designed, constructed and managed. Architects and building owners are turning to technology to deliver an enhanced user experience as occupants increasingly demand buildings that are not only...