May 20, 2015
Many companies today are in a state of denial about the quality of the customer experience they provide. A study by Bain and Company found that while 80% of companies are confident that they deliver a superior customer experience, only about 8% of their customers...
Apr 29, 2015
South Africa has an historical culture of non-disclosure and cover-ups when it comes to data loss and data breaches — but, the Protection of Personal Information (POPI) Act will force much greater transparency, says Jos Floor of Floor Swart attorneys.The Act...
Apr 24, 2015
Market forces are driving data awareness as businesses realise that they can derive significant value from effectively analysing data and applying the findings to decisions and actions, and as regulators tighten rules around how data should be managed, says Antionette...
Apr 9, 2015
The full force of new legislation relating to consumer rights, electronic communications and data protection which takes hold this year poses a major challenge for SMEs who will have to comply with its onerous requirements, says Matthew Balcomb, CEO of Call Cabinet...
Mar 9, 2015
One new text message. A quick scan of the message reveals an irrelevant store promotion, for which you didn’t subscribe. You delete the message, but the question remains: how did the sender find your details? This kind of invasive messaging is exactly what the...
Feb 25, 2015
Electronic signatures have been given the legal thumbs up, following a recent appeal court judgement. “The decision provides long awaited certainty as to the effect of electronic communications in business, given technological developments in recent decades, and will...
