Why your staff should know the CPA

You may know the Consumer Protection Act (CPA) – but are all your client-facing staff members familiar with it? If your own Terms and Conditions on your Web site and company documentation don’t comply – and your social media team is unfamiliar with the Act –...

How consumers benefit from credit amnesty

It is now a month and a half since the implementation of the much anticipated Removal of Adverse Consumer Credit Information Project, loosely referred to as “amnesty”, and despite-millions of records being wiped off consumers’ credit reports, they have come to...

POPI Act brings burden to businesses

There could be serious operational, financial and legal implications for businesses that actively outsource a large proportion of their operations to third party service providers, particularly some critical business activities once the new Protection of Personal...

The race to POPI compliance begins

With the Protection of Personal Information (POPI) Act being signed into law, a race against time is about to start for businesses across South Africa. Their mission is to ensure that customer information in their custody is adequately secured – and doing so may...

Controlling the cost of compliance

Controlling compliance costs continues to be one of the top priorities for businesses today. The ultimate challenge is how to keep the right data in the right place at the right time. Unfortunately, legacy solutions often only serve to turn archives into permanent...

How to better manage contract management

Contracts are an important instrument of business, yet they remain one of the worst managed components within an organisation, often leading to the mismanagement of operational processes that in turn impact efficiencies and put a company at risk.  The bottom line is...