Jul 11, 2025
It’s been about two years since generative AI (GenAI) exploded onto the mass market and into the boardroom buzzword lexicon. By Warren Hawkins, MD of Euphoria Telecom What began as a curiosity has quickly snowballed into a business necessity. It might sound...
May 7, 2025
South African businesses that continue to cling to traditional customer contact channels instead of adapting to new innovative solutions are passively digging an early grave. Many of them today remain resistant to embracing smartbot (AI-powered chatbot) technology and...
Apr 11, 2025
No matter where in the world a company is based, it exists within its community, and the success of one is by some measure linked to the success of the other. By Peter Andrew, CEO of CCI South Africa Nowhere is this truer than in the business process outsourcing (BPO...
Mar 25, 2025
In the modern digital landscape, effective communication is crucial for businesses to stay ahead of the competition, and the introduction of Communications Platform-as-a-Service (CPaaS X), a new set of enhanced Application Programming Interfaces (APIs), is positioned...
Mar 19, 2025
As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires specialist skills – skills that are not core to many companies. As a...
Feb 21, 2025
As the custodians of vast amounts of sensitive customer information, companies globally face increasing scrutiny over their data governance practices and with good reason. “Data is the new oil.” It’s a cliché, but it’s accurate. By Christopher Lawson, managing...
