Aug 22, 2025
With the outsourcing space becoming increasingly cutthroat, BPOs find themselves trapped in a relentless race to the bottom. Aggressive pricing demands from clients and undercutting by low-cost competitors leave local operators with no choice but to sacrifice margins...
Aug 14, 2025
South Africa’s business communications landscape is undergoing a major transformation, driven by the proliferation of digital channels and the rise in use of technology to deliver improved customer experience (CX). By Rob Lith, chief commercial officer at Telviva At a...
Aug 8, 2025
August in South Africa is inevitably a month that calls for reflection and introspection on the options facing women for meaningful, career-long employment opportunities. By Anusha Ramraj, chief financial officer of CCI South Africa As I reflect on my journey, I am...
Jul 11, 2025
It’s been about two years since generative AI (GenAI) exploded onto the mass market and into the boardroom buzzword lexicon. By Warren Hawkins, MD of Euphoria Telecom What began as a curiosity has quickly snowballed into a business necessity. It might sound...
May 7, 2025
South African businesses that continue to cling to traditional customer contact channels instead of adapting to new innovative solutions are passively digging an early grave. Many of them today remain resistant to embracing smartbot (AI-powered chatbot) technology and...
Apr 11, 2025
No matter where in the world a company is based, it exists within its community, and the success of one is by some measure linked to the success of the other. By Peter Andrew, CEO of CCI South Africa Nowhere is this truer than in the business process outsourcing (BPO...
