Oct 2, 2025
Business process outsourcing (BPO) is not new. In the 1980s and 1990s, companies began outsourcing their back-office functions like payroll processing, accounting and data entry to a third-party provider. By Peter Andrew, CEO of CCI South Africa This allowed them to...
Sep 26, 2025
With nearly 60% of its population under the age of 25, youth unemployment remains a pressing concern for Africa. By Lizelle Strydom, MD of CareerBox Africa Around 12-million young people enter the workforce each year, but only 3-million formal jobs are created...
Aug 22, 2025
With the outsourcing space becoming increasingly cutthroat, BPOs find themselves trapped in a relentless race to the bottom. Aggressive pricing demands from clients and undercutting by low-cost competitors leave local operators with no choice but to sacrifice margins...
Aug 14, 2025
South Africa’s business communications landscape is undergoing a major transformation, driven by the proliferation of digital channels and the rise in use of technology to deliver improved customer experience (CX). By Rob Lith, chief commercial officer at Telviva At a...
Aug 8, 2025
August in South Africa is inevitably a month that calls for reflection and introspection on the options facing women for meaningful, career-long employment opportunities. By Anusha Ramraj, chief financial officer of CCI South Africa As I reflect on my journey, I am...
Jul 11, 2025
It’s been about two years since generative AI (GenAI) exploded onto the mass market and into the boardroom buzzword lexicon. By Warren Hawkins, MD of Euphoria Telecom What began as a curiosity has quickly snowballed into a business necessity. It might sound...
