Oct 9, 2026
Frontline voice work has some of the highest churn of any job globally, but South Africa’s growing pipeline of young, first-time workers don’t need to face that reality the same way – or with the same mental health burdens. By Bruce Von Maltitz, CEO at 1Stream South...
Jul 28, 2026
When a consumer calls a service line, they do not care about the size of an organisation’s large language model (LLM) or the neural networks running behind it. They want their query resolved. By Bruce von Maltitz, CEO of 1Stream Many South African organisations...
Jul 17, 2026
When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. By Bruce von Maltitz, CEO of 1Stream Many South African organisations...
Jun 25, 2026
In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of Infobip South Africa. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only way...
May 11, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice. By Bruce von Maltitz, CEO of 1Stream There’s a...
Apr 28, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice, writes Bruce von Maltitz, CEO of 1Stream. There’s a...
