Jul 17, 2026
When a consumer calls a service line, they do not care about the size of an organisation’s Large Language Model (LLM) or the neural networks running behind it. They want their query resolved. By Bruce von Maltitz, CEO of 1Stream Many South African organisations...
Jun 25, 2026
In 2026, contact centre leaders are being pulled in two directions at once, writes Lauren Potgieter, country manager of Infobip South Africa. Executives are demanding AI‑driven efficiencies, while customers expect more human, empathetic support than ever. The only way...
May 11, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice. By Bruce von Maltitz, CEO of 1Stream There’s a...
Apr 28, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice, writes Bruce von Maltitz, CEO of 1Stream. There’s a...
Apr 21, 2026
What are the many AI voice bots that are about to start helping companies with customer engagement actually going to say? For all the hype and buzzwords around AI, what really counts is everything behind the voice writes Bruce von Maltitz, CEO of 1Stream. There’s a...
Apr 20, 2026
Staff churn is an ongoing challenge across the business process outsourcing (BPO) industry, especially in call centres where long shifts and constant performance pressure are part of daily operations. By Lushan Sundram, senior sales and business development manager at...
