Nov 1, 2018
Business process outsourcing (BPO) has long since played a role in cutting costs for businesses. An ‘on and off again’ trend, BPO is now facing what industry specialists call a ‘technology enabled transformation’. Cassie Lessing, MD of Strato...
Jun 1, 2018
The rise of artificial intelligence and the disruption it’s initiating to all industries and individuals is a topic that cannot be escaped. While some doubt over these technologies is present, the vast majority understand the impact it can have and one area...
Apr 17, 2018
Company board members and managers have a fiduciary responsibility to their organisation to evaluate and manage risk. For the most part, this is done effectively. However, the risks associated with contract security, particularly those that are undocumented, can often...
Feb 5, 2018
As South African customers increasingly avoid call centres and emails in favour of using more immediate digital communication channels, local companies – especially in the retail and services sector – will need to look toward intelligent chatbots to set...
Jan 25, 2018
Jed Hewson, joint-CEO and co-founder of 1Stream, examines the knowledge gleaned from last year to predict some of the business trends and influences that will impact on the economy. * Fibre – South Africans are finally having fibre delivered to them. With the...
Oct 17, 2017
The tools that enable a rapid response to customers are the key to improved sales. Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact centres play a pivotal role in this process. Rapid...
