Sep 6, 2019
With South Africa’s unemployment figures continuing to rise and the rand remaining weak against the US dollar, it is a good time to explore the investment potential of sectors that could benefit from earning foreign exchange and create jobs for many of the...
Aug 12, 2019
With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly...
Aug 8, 2019
In order for any organisation to succeed, customer experience (CX) has to be a major priority. After all, the better someone feels about their interaction with an organisation, the more likely they are to keep coming back. By Ross Sibbald, commercial director of...
Aug 5, 2019
The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. By Emmanuelle Salon, business development manager: telcos – South Africa at Wipro...
Jun 27, 2019
As the need for data centres continues to grow, this places a tremendous amount of pressure on the electrical power utility providers. In a typical data centre, which requires vast amounts of clean, uninterruptible power, power usage can range from a few kilowatts to...
Jun 20, 2019
Open your phone’s email or messenger app and start a new message. But don’t type. Instead, tap the small microphone icon on the keyboard. Now you can simply dictate the message. By One Channel CEO Bernard Ford It’s not perfect but works astoundingly...
