Aug 8, 2019
In order for any organisation to succeed, customer experience (CX) has to be a major priority. After all, the better someone feels about their interaction with an organisation, the more likely they are to keep coming back. By Ross Sibbald, commercial director of...
Aug 5, 2019
The local contact centre industry is thriving and has seen substantial growth over the last four years, as South Africa became an enticing destination for offshore business. By Emmanuelle Salon, business development manager: telcos – South Africa at Wipro...
Jun 27, 2019
As the need for data centres continues to grow, this places a tremendous amount of pressure on the electrical power utility providers. In a typical data centre, which requires vast amounts of clean, uninterruptible power, power usage can range from a few kilowatts to...
Jun 20, 2019
Open your phone’s email or messenger app and start a new message. But don’t type. Instead, tap the small microphone icon on the keyboard. Now you can simply dictate the message. By One Channel CEO Bernard Ford It’s not perfect but works astoundingly...
Jun 20, 2019
When we think of industries obsessed with customer experience, we often think about travel, retail or even retail banking. By Roger Woodend, director: media and technology at BT Industries that rely on positive reviews or face competitive landscapes. But, in reality,...
Mar 11, 2019
In 2007 South Africa was identified as one of the world’s upcoming business process outsourcing (BPO) destinations of choice. Now, 12 years’ on, does this still ring true? Jacques de Beer, CEO of Talksure, an international contact centre located in...
