Mar 11, 2019
In 2007 South Africa was identified as one of the world’s upcoming business process outsourcing (BPO) destinations of choice. Now, 12 years’ on, does this still ring true? Jacques de Beer, CEO of Talksure, an international contact centre located in...
Nov 12, 2018
Jasco has successfully implemented the first Proactive Outreach Manager (POM) call centre platform in South Africa that integrates outbound and inbound call capabilities. The POM platform was developed by one of the world’s pioneers in global business...
Nov 1, 2018
Business process outsourcing (BPO) has long since played a role in cutting costs for businesses. An ‘on and off again’ trend, BPO is now facing what industry specialists call a ‘technology enabled transformation’. Cassie Lessing, MD of Strato...
Jun 1, 2018
The rise of artificial intelligence and the disruption it’s initiating to all industries and individuals is a topic that cannot be escaped. While some doubt over these technologies is present, the vast majority understand the impact it can have and one area...
Apr 17, 2018
Company board members and managers have a fiduciary responsibility to their organisation to evaluate and manage risk. For the most part, this is done effectively. However, the risks associated with contract security, particularly those that are undocumented, can often...
Feb 5, 2018
As South African customers increasingly avoid call centres and emails in favour of using more immediate digital communication channels, local companies – especially in the retail and services sector – will need to look toward intelligent chatbots to set...
