Nov 17, 2016
The lead up to the holiday season can be daunting for those in the retail industry, particularly for contact centres who bear the brunt of the increased workload, and often heightened tempers. While managing this period might seem overwhelming to the staff and...
Oct 7, 2016
The way we do business is changing, writes Sadiq Munshi, product development: cloud solutions at Jasco Enterprise. This change is not driven internally by businesses or organisations, but by the customers themselves. It is a radical change, with far-reaching...
Sep 23, 2016
The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology — specifically, that of the cloud and big data, writes Andre le Roux, Interactive Intelligence MD, Africa region. The cost of cloud computing has dramatically...
Sep 20, 2016
The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology — specifically, that of the cloud and big data, writes Andre le Roux, MD of Interactive Intelligence: Africa Region. The cost of cloud computing has...
Sep 1, 2016
The rapid growth of data speeds and connectivity options in South Africa have enabled local businesses to take advantage of cloud solutions, and many companies are doing just that, writes Sadiq Munshi, product development manager at Jasco Enterprise. Contact centres,...
Aug 17, 2016
One of the keys to great customer satisfaction is a company’s ability to react to their customers’ needs quickly and effectively, writes Andre Deetlefs, executive manager for lines of business at Jasco. Fast access to everything means that customers demand...
