Jul 12, 2016
If you have been following technology events over the past couple of months, you may well think that chatbots have taken over the world, writes Stephen Ball, senior vice-president: Europe and Africa at Aspect Software. In April 2016, Facebook announced chatbot...
Jun 29, 2016
Whether it stems from our desire to remain in control or the often inherent mistrust of outsourcing services, many businesses prefer keeping departments in-house. But when looked at from a different perspective, it becomes clear that to manage specialist technology,...
Jun 14, 2016
A recent study conducted by The Software Alliance, also commonly referred to as the BSA, found that South Africa has drastically improved and strengthened its position in the global ranking with regards to its cloud computing policies. South Africa moved six places up...
May 11, 2016
The risk of having an outsourced contact centre is having agents idle during periods of low demand. Every second that employees are sitting around waiting for a customer to get in touch means the loss of revenue. So how does a contact centre address this challenge in...
May 6, 2016
The social media landscape has evolved drastically in recent years with the ability to remotely access internet on the go. These advancements have changed how social media is perceived as it is no longer viewed as just a platform for advertising and marketing but...
Apr 26, 2016
The local call centre industry continues to grow and is now a significant platform for corporate sales, service and support, with an increasing number of multinationals relying on South Africa as their destination for call centre operations. This is according to...
