Oct 14, 2014
How contact centre leaders can show clear business cases for migrating from a simple call centre – to a dynamic, multichannel contact centre, Paul Fick, CTO at the Jasco Group. The world of multichannel contact centres that incorporate social media, instant messaging...
Oct 10, 2014
Contact centres are the interface for businesses between themselves and their customers. However, the full-service functionality that really adds value for customers has typically been limited to the larger enterprise space, due to the high cost of infrastructure...
Oct 1, 2014
Data Centre Central is a new conference and expo which has been launched to address the unique economic, engineering and legislative aspects of designing and operating a data centre in South Africa. The event will take place at the Hyatt Regency Hotel, Rosebank,...
Sep 18, 2014
Avaya is collaborating with Wind River to take a significant step toward data centre simplification through the development of “hands-free” vSwitch network services configuration. This capability, which the companies expect to submit to the Open Source domain, can...
Aug 28, 2014
Contact centre specialists Interactive Intelligence are set to help Africa’s contact centres leapfrog the on-premise era and move directly to the cloud. Addressing a recent Contact Centre in the cloud executive forum in Sandton, South Africa, Interactive...
Aug 22, 2014
Call centre technology provider 1Stream is taking the lead and has released a white paper outlining the potential for gamification technologies in South African contact centres. The white paper was created to provide a glimpse into how gamification is shaping...
