Oct 22, 2014
As the economy continues to struggle and as companies face increasing cost pressures – and as all sectors of the business come under the microscope – so the interest in leaner contact centres has grown. Consequently there is a noticeable shift towards a...
Oct 17, 2014
Investment in strong online customer care strategies is becoming an imperative in the mobile operator industry, especially in Africa, where the first wave of smartphone users is on a rapid rise. Nonetheless, customer care agents are not properly equipped to deal with...
Oct 16, 2014
The constant evolution of customers’ communication preferences makes effective organisational communications seem difficult to achieve … but this is actually easier than it looks. Because communications technology has developed in phases, organisations have...
Oct 14, 2014
How contact centre leaders can show clear business cases for migrating from a simple call centre – to a dynamic, multichannel contact centre, Paul Fick, CTO at the Jasco Group. The world of multichannel contact centres that incorporate social media, instant messaging...
Oct 10, 2014
Contact centres are the interface for businesses between themselves and their customers. However, the full-service functionality that really adds value for customers has typically been limited to the larger enterprise space, due to the high cost of infrastructure...
Oct 1, 2014
Data Centre Central is a new conference and expo which has been launched to address the unique economic, engineering and legislative aspects of designing and operating a data centre in South Africa. The event will take place at the Hyatt Regency Hotel, Rosebank,...
