Oct 1, 2014
Data Centre Central is a new conference and expo which has been launched to address the unique economic, engineering and legislative aspects of designing and operating a data centre in South Africa. The event will take place at the Hyatt Regency Hotel, Rosebank,...
Sep 18, 2014
Avaya is collaborating with Wind River to take a significant step toward data centre simplification through the development of “hands-free” vSwitch network services configuration. This capability, which the companies expect to submit to the Open Source domain, can...
Aug 28, 2014
Contact centre specialists Interactive Intelligence are set to help Africa’s contact centres leapfrog the on-premise era and move directly to the cloud. Addressing a recent Contact Centre in the cloud executive forum in Sandton, South Africa, Interactive...
Aug 22, 2014
Call centre technology provider 1Stream is taking the lead and has released a white paper outlining the potential for gamification technologies in South African contact centres. The white paper was created to provide a glimpse into how gamification is shaping...
Aug 12, 2014
In order for the South African economy to grow and provide sustainable employment, there has to be an increase in offshore investment into the country. This, however, is dependent on a review of the new immigration laws as they are effectively hindering the process of...
Jul 18, 2014
Customers are increasingly demanding rapid, excellent service from an organisation’s contact centre – and rightfully so, says Louise van Zyl, manager, Technical Centre at Jasco Enterprise. However, as contact centre managers look to add more communication channels,...
