Mar 25, 2013
It couldn’t have escaped anyone’s notice that the tablet computer (and mobile devices on the whole) have cemented themselves firmly in the lifestyle artillery of the modern consumer, says Henry McCracken, regional sales director, Africa at Aspect Software....
Mar 14, 2013
It couldn’t have escaped anyone’s notice that the tablet computer (and mobile devices on the whole) have cemented themselves firmly in the lifestyle artillery of the modern consumer, says Henry McCracken, regional sales director, Africa at Aspect Software. According...
Feb 1, 2013
Many businesses and call centres have come to wrap their heads around the concept of hosted technology, where a provider offers the customer affordable, pay-per-use access to technology, along with ongoing support and service, says Jed Hewson, director of 1stream. ...
Jan 31, 2013
Opportunity costs and inefficiencies are the certain lot of contact centres that do not have an integrated, realtime interrogative view of customers and business flows, and cannot trace the link of these variables to sales, service and, ultimately, profitability....
Jan 8, 2013
If contact centres aren’t preparing to embrace these six key trends, they have already fallen behind, says Ian Goss-Ross, CEO of Elingo. Too many contact centres have relied on tried-and-trusted technologies for too long. But emerging trends and technologies that have...
