Aug 15, 2022
Chatbots are, to be blunt, everywhere. It feels as if you can hardly visit a website these days without a bot asking how they can help you. By Ryan Falkenberg, co-CEO of Clevva It’s not just a matter of perception either. According to research from Gartner, chatbots...
Aug 2, 2022
A good customer experience leaves people feeling heard and appreciated. Give customers a great experience, and they’ll buy more, be more loyal and share their experience with friends. By Marthle du Plessis, PwC Africa’s workforce of the future lead...
Jul 18, 2022
When chatbots first arrived on the customer service scene, many thought they could be used to replace human agents. Their ability to talk and learn made us believe that they could perform the role of a virtual agent, resolving more customer queries unassisted. By Ryan...
Jul 6, 2022
Customer service in call centres, particularly in the banking sector, has been variable, at best, for a number of reasons. By Ryan Falkenberg, co-CEO of Clevva Technologically, many businesses are still siloed. This means agents don’t always have access to everything...
Jun 15, 2022
Technology has evolved to the point where it can transform human engagement. There have been astonishing advances in technology. On the medical frontier, artificial intelligence (AI) and machine learning (ML) can predict health issues before they become long-term...
May 24, 2022
With constantly changing customer behaviour and expectations, today’s customer journey can be complex, spanning many different points of contact across various engagement channels. By Dorotea Vatavuk, senior customer success executive at Infobip However, for...
