Jan 27, 2023
If you watch the customer service space closely, you may have noticed that in late November, US-based low-cost carrier Frontier Airlines shut down its customer service phone line. Anyone with a query or dispute has to now rely on a chatbot on the airline’s...
Jan 16, 2023
When it comes to outbound sales, the traditional ways of doing things have mixed success at best. By Ryan Falkenberg, CEO of Clevva A leading mobile network, for instance, might require its outbound call centre to work through huge lists of prospects, all for a...
Dec 8, 2022
Before Covid-19 came along, work was a place. Today, work is an activity, and loosening the physical shackles of having employees sit at desks in specific locations may help unleash a new wave of prosperity and employment for South Africa and the entire continent. By...
Dec 1, 2022
When it first became clear that various AI-enabled tools would play an important role in customer self-service, most prominently in the shape of chatbots, there was a lot of hope that they’d have a positive impact on company finances. Not only would they provide...
Nov 14, 2022
A growing number of companies in South Africa and around the globe are looking to offer their customers significantly improved self-service. By Ryan Falkenberg, co-CEO of Clevva Many have tried, and failed to build a chatbot capable of doing anything more than...
Sep 29, 2022
There’s a war underway in the communications sphere. There are at least three sides: pro phone calls; pro voice notes; and pro “anything that doesn’t involve voice”. Some people are fine with voice calls but hate voice notes. For others...
