Apr 2, 2026
The majority of the country is now living, communicating, and problem-solving online, says Gugu Nyanda, who leads the Health and Public Service business at Accenture South Africa. Here, she shares insights into what this shift means for how institutions deliver...
Mar 31, 2026
The majority of the country is now living, communicating, and problem-solving online, writes Gugu Nyanda, who leads the Health and Public Service business at Accenture South Africa. She shares insights into what this shift means for how institutions deliver services....
Mar 24, 2026
Most South African organisations rely on IT to keep operations moving. Systems must be available, devices must work, and connectivity must be reliable. Gerrit Pienaar, regional manager at IPT Yet in many businesses, IT service management still operates as a reactive...
Mar 19, 2026
When efficiency outweighs empathy, customer experience suffers, writes Nic Laschinger, technology director of Euphoria Telecom. 2026 may be remembered as the year the customer experience experiment went too far. Not because technology failed us, but because we failed...
Jan 22, 2026
In an age where true attention has become one of the scarcest commodities in customer engagement, the decades-old SMS channel continues to command exceptionally high open rates and high perceived importance. It’s largely thanks to tight regulations and industry...
Jan 21, 2026
Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. By Bruce von Maltitz, CEO of 1Stream The CX trends that will shape the industry in 2026 are also the...
