AI, phygital experiences to reshape the customer journey

AI, phygital experiences to reshape the customer journey

With brands recognising the power of conversations, AI-driven solutions, and phygital experiences, consumers can anticipate more personalised, seamless, and satisfying engagements with businesses this year. By Andrew Egan, Africa regional sales director at Infobip As...
Take your customer experience to new heights

Take your customer experience to new heights

A good customer experience (CX) has a delicate balance between relevance and respect, data precision, and human empathy. Thanks to advancements in cloud technologies and artificial intelligence, additional opportunities are created to use CX and drive new business...
Embracing AI to reshape customer interaction

Embracing AI to reshape customer interaction

World Innovation and Creativity Day fell on 21 April, reminding us of the boundless potential inherent in human ingenuity and technological advancement writes Tamara Rajić, director of business strategy: EMEA at Infobip. Artificial intelligence (AI) stands at the...

For CX excellence, balance humanity with technology

In a hyper-competitive business landscape, customers will opt for the business that gives them the best experience. Khosi Ncube, chief experience officer at Rentoza, unpacks the importance of CX for the modern consumer and shares her advice on how to make CX a...

How to leverage tech for customer experience in 2024

Customer experience has fundamentally changed. In fact, today it is in a state of constant evolution alongside the development of technologies such as generative AI, automation and personalised computing. Technology is shifting the way businesses facilitate the...