Sep 22, 2026
Across South Africa, a new generation of business leaders is reshaping what transformation looks like by placing customer experience (CX) at the centre of organisational strategy. By Lauren Potgieter, country manager at Infobip South Africa This shift reflects a...
Sep 22, 2026
Every business in South Africa will understand just how competitive the enterprise landscape has become. By Martie de Beer, chief revenue officer at Telviva It’s a story about more than just technology advancements for businesses. It is a story underpinned by...
Sep 14, 2026
The conversation around customer experience (CX) has changed. What was once largely about making interactions easier or resolving problems quickly is increasingly about what those interactions enable customers, and the business, to do. By Richard Eberlein, executive...
Sep 14, 2026
The telecommunications industry is renowned for being slow and transactional, where larger players set the terms in a cold, utility-driven relationship. By Graeme Thomson, chief operating officer at Backspace Technologies However, as organisations of all sizes will...
Sep 10, 2026
Customer self-service is not a new phenomenon; it’s just much easier than in years gone by, writes Kelvin Brown, customer operations executive at Telviva. Yet, despite this, everyone reading this will relate to being “trapped” in a seemingly never-ending loop in...
Aug 26, 2026
South Africa’s banking sector has long been recognised for its resilience and innovation, but the competitive landscape is shifting in ways that go beyond products, pricing or branch networks. By Nitesh Singh, financial services and communications, media and...
