Apr 29, 2026
According to PwC’s 2025 Customer Experience Survey, more than half (52%) of consumers have abandoned a brand due to a bad experience with its products or services, and nearly a third (29%) have done so because of poor customer experience, either online or in-person....
Apr 9, 2026
South African businesses are showing real interest in AI voice agents, and for good reason. By Bruce von Maltitz, CEO of 1Stream The technology has come a long way and can now respond quickly, hold more natural conversations and create a better, locally relevant...
Apr 2, 2026
The majority of the country is now living, communicating, and problem-solving online, says Gugu Nyanda, who leads the Health and Public Service business at Accenture South Africa. Here, she shares insights into what this shift means for how institutions deliver...
Mar 31, 2026
The majority of the country is now living, communicating, and problem-solving online, writes Gugu Nyanda, who leads the Health and Public Service business at Accenture South Africa. She shares insights into what this shift means for how institutions deliver services....
Mar 24, 2026
Most South African organisations rely on IT to keep operations moving. Systems must be available, devices must work, and connectivity must be reliable. Gerrit Pienaar, regional manager at IPT Yet in many businesses, IT service management still operates as a reactive...
Mar 19, 2026
When efficiency outweighs empathy, customer experience suffers, writes Nic Laschinger, technology director of Euphoria Telecom. 2026 may be remembered as the year the customer experience experiment went too far. Not because technology failed us, but because we failed...
