Jul 10, 2023
Much has been written about the potential for technology to improve a business’ prospects by driving efficiencies and competitiveness. But often, when frantically shovelling at the coalface, business leaders and decision-makers need something more tangible than...
Jul 7, 2023
Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of...
Jul 7, 2023
By now it is widely accepted that a frictionless customer experience is crucial. By Rob Lith, chief commercial officer At Telviva Customers’ journeys with brands are vital, and no matter where you look or which insight report you read, customer experience (CX)...
Jul 5, 2023
Let’s be honest: how often have you called an organisation’s contact centre in a good mood? I’d wager that the answer is somewhere between “seldom” and “almost never”. After all, most of us only call them because we’ve...
Jun 22, 2023
To remain profitable, a business needs to keep attracting new customers and retain existing ones. Keeping customers once you win them is essential to build customer lifetime value and long-term profitability. That’s because attracting and onboarding a new...
Jun 9, 2023
Even when your customers love you, your products, the services you offer, or your staff, at some point you may be faced with an unhappy, disappointed, or dissatisfied customer. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab It could be a...
