Authenticity an essential and powerful sales tool

The importance of being a reliable partner within the public sector to navigate the digital migration journey, writes Murunwa Mashamba, senior specialist: key accounts manager at Atron Karabina. There is no doubt that building trust, establishing credibility and...

The future of AI is human

In an era where the ever-advancing wave of artificial intelligence (AI) and machine learning (ML) washes over every corner of our existence, we find ourselves gripped by the undeniable potential of these transformative technologies. From redefining how we communicate...

How to build an outstanding digital experience

Today’s customers and employees demand a seamless digital experience. But building an outstanding digital experience that is sustainably repeatable and scalable is no small feat. By Bertrandt Delport, country host at BT South Africa In today’s distributed...

CCM platforms can reshape customer experiences for banks and insurers

Take a moment and reflect on how your interactions with banks and insurance companies have changed over the past few years. By Sean Manley, national sales and account manager at GhostDraft For many years, we had become accustomed to hearing the phrases fourth...