Jun 9, 2023
Even when your customers love you, your products, the services you offer, or your staff, at some point you may be faced with an unhappy, disappointed, or dissatisfied customer. By Liezel Jonkheid, director and founder of the Consumer Psychology Lab It could be a...
May 25, 2023
In the past, online shopping was primarily about convenience. But according to Wired, this accelerated by 77% just months into the pandemic, progressing innovation and adoption of digital commerce by half a decade. Shopping, working, and socialising online became...
May 25, 2023
The emotional and psychological state of South Africans should not be underestimated when it comes to shaping your customer experience and service delivery, writes Liezel Jonkheid, director, and founder of the Consumer Psychology Lab. South African consumers are in a...
May 22, 2023
While customer relationship management (CRM) solutions have been around for almost two decades, many implementations still fail to deliver the expected value while many new implementations fail from the start. By Chris Fourie, divisional director: enterprise at 4Sight...
May 15, 2023
Maintaining a durable and resilient business, and staying connected with customers is critical for companies navigating today’s economic headwinds. Linda Saunders, director: solution engineering at Salesforce South Africa You can’t know your customer if...
Apr 24, 2023
Think about the last good customer service experience you enjoyed. By Nadia Coetzer, head of support at PaySpace This experience might have been something simple, possibly even a moment you don’t recall immediately, such as a friendly receptionist, a casual chat...
