Aug 25, 2023
The evolution of consumer expectations in the insurance industry is reshaping the traditional insurer-customer dynamic. Annalie Terblanche, chief operating officer at SilverBridge Customers are no longer satisfied with a one-size-fits-all approach; they are looking...
Aug 16, 2023
Frictionless, convenient, consistent and fast. These are the keywords that define business-to-business (B2B) customer service and, according to PwC, are the route to ensuring that the organisation raises the bar and retains customer loyalty. It is echoed by McKinsey...
Aug 14, 2023
Frictionless, convenient, consistent and fast. These are the keywords that define business-to-business (B2B) customer service and, according to PwC, are the route to ensuring that the organisation raises the bar and retains customer loyalty. It is echoed by McKinsey...
Aug 7, 2023
Businesses today are too preoccupied with measuring workplace productivity by managing people’s time and evaluating their performance. However, this fixation often detracts from understanding customer needs and delivering quality outcomes. Coach and trainer,...
Aug 1, 2023
It’s been said that a customer-centric company is one that does everything in its power to meet its customers where they are at any given time. With shifting economies and ever-changing customer demands, tactics like being willing to adjust prices, building...
Jul 27, 2023
Fast, agile and dominant. These are the terms used to describe technology companies and that McKinsey believes are key to the success of the organisation. The customer, be they within the B2C or B2B space, has the same demands as the brands they use – be faster,...
