Jul 14, 2023
No matter where you look, someone, somewhere is discussing artificial intelligence right now. As exciting as the technology is, it is understandable that workers around the world are worried. AI presents a very real threat to jobs, with PwC forecasting that 44% of...
Jul 12, 2023
While digitisation and automation create many opportunities for businesses to streamline tasks and deliver benefits of ease and convenience to customers, this doesn’t automatically translate to good customer service. By Professor Yudhvir Seetharam: head of...
Jul 11, 2023
For years, the slogan “the customer is always right” has motivated businesses across the board to prioritise customer satisfaction as an operational imperative. And as consumers become savvier – largely thanks to digital tools that allow easy access...
Jul 10, 2023
Much has been written about the potential for technology to improve a business’ prospects by driving efficiencies and competitiveness. But often, when frantically shovelling at the coalface, business leaders and decision-makers need something more tangible than...
Jul 7, 2023
Most businesses have a common goal of expansion. However, in this fiercely competitive business landscape, mere linear growth may no longer suffice. Instead, companies should strive for growth at scale to increase their revenues without a significant influx of...
Jul 7, 2023
By now it is widely accepted that a frictionless customer experience is crucial. By Rob Lith, chief commercial officer At Telviva Customers’ journeys with brands are vital, and no matter where you look or which insight report you read, customer experience (CX)...
