May 22, 2023
While customer relationship management (CRM) solutions have been around for almost two decades, many implementations still fail to deliver the expected value while many new implementations fail from the start. By Chris Fourie, divisional director: enterprise at 4Sight...
May 15, 2023
Maintaining a durable and resilient business, and staying connected with customers is critical for companies navigating today’s economic headwinds. Linda Saunders, director: solution engineering at Salesforce South Africa You can’t know your customer if...
Apr 24, 2023
Think about the last good customer service experience you enjoyed. By Nadia Coetzer, head of support at PaySpace This experience might have been something simple, possibly even a moment you don’t recall immediately, such as a friendly receptionist, a casual chat...
Apr 19, 2023
The risks of identity fraud remain as high as ever for consumers and banks alike. Global research from Experian shows that 58% of consumers have been a victim of online fraud or know someone who has been a victim, or both. By Brendan Van Staaden, managing executive of...
Apr 13, 2023
From improved team efficiency to greater sales success, an integrated telephony system can help boost your company’s success. However, choosing the right partner to oversee the integration process is essential to avoid frustrations and to ensure that...
Apr 6, 2023
The launch of ChatGPT late in 2022, and the tremendous interest it provoked, inaugurated what one will one day see as the Age of Artificial Intelligence (AI). AI will make it easier to generate outputs in virtually every industry, creating a challenge for reward...
