Nov 22, 2022
Inflation is on almost everyone’s mind right now. Around the globe, the supply chain issues caused by the Covid-19 pandemic have been compounded by the war in Ukraine and tight labour markets in some countries. By Andrew Bourne, regional manager of Zoho South...
Nov 21, 2022
As a business owner, your ultimate aim is to increase revenue. You want to gain more customers. You also want those customers to return and give you repeat business. All of this is possible when the customer experience sits at the foundation of your operational...
Nov 18, 2022
In the past few years, the world has undergone a significant change, as dealing with the challenges of the pandemic has led to a proliferation of remote and hybrid working models. More pertinently, these models are clearly here to stay, benefiting as they do both...
Nov 17, 2022
Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each customer know how their specific problems are being solved. One of the...
Nov 4, 2022
The rapid introduction of global and local data protection regulations over the past five years has narrowed the chasm between privacy and information security. By Imraan Kharwa, data protection officer at Infobip Where these were historically seen as discrete...
Nov 1, 2022
It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. Things that seemed totally implausible a decade ago are now commonplace and almost taken for granted. By Brent Haumann,...
