Nov 18, 2022
In the past few years, the world has undergone a significant change, as dealing with the challenges of the pandemic has led to a proliferation of remote and hybrid working models. More pertinently, these models are clearly here to stay, benefiting as they do both...
Nov 17, 2022
Every business is founded to solve a customer problem, and the vast majority of products and services are designed to alleviate a specific customer pain point. But it is still important to let each customer know how their specific problems are being solved. One of the...
Nov 4, 2022
The rapid introduction of global and local data protection regulations over the past five years has narrowed the chasm between privacy and information security. By Imraan Kharwa, data protection officer at Infobip Where these were historically seen as discrete...
Nov 1, 2022
It’s no secret that we live in a time of unprecedented technological acceleration. Nowhere is that more true than in the customer experience space. Things that seemed totally implausible a decade ago are now commonplace and almost taken for granted. By Brent Haumann,...
Oct 27, 2022
For many businesses, customer experience (CX), which is directly linked to customer satisfaction, has become a top priority. By James Bayhack, director for sub-Saharan Africa at CM.com A Salesforce report from 2020 found that 91% of customers claimed to be more likely...
Oct 24, 2022
In today’s connected world, those companies capable of creating a unique experience for their customers and exceeding their expectations, are the ones that differentiate themselves and set the bar for their competitors to follow. By David Steyn, business...
