Jan 10, 2023
Businesses of all sizes can agree that customers no longer buy just a product or service. More than ever, the modern customer journey reflects the need for and investment in a positive experience. By James Bayhack, director for sub-Saharan Africa at CM.com...
Jan 3, 2023
More of us are heading online for almost every aspect of our daily lives, including when it comes to taking a well-deserved holiday. From buying travel necessities and banking to booking flights or accommodation, our interactions are becoming increasingly digital. By...
Dec 14, 2022
For some companies, selling and servicing their products digitally is relatively simple. You upload your products into an online store and ensure the buying and delivery process is slick and seamless. By Ryan Falkenberg, co-CEO of Clevva To help answer basic product...
Dec 7, 2022
Today’s fast-paced business environment requires a centralised system capable of easily managing customer information and providing sales teams with the insights that are essential to make the best decisions as quickly as possible. By David Steyn, business...
Nov 28, 2022
We live in a time when it’s more difficult than ever to hold a customer’s attention. At any given time, after all, most people have a world of information and entertainment at their fingertips. By Brent Haumann, MD of Tilte Your organisation’s...
Nov 22, 2022
Inflation is on almost everyone’s mind right now. Around the globe, the supply chain issues caused by the Covid-19 pandemic have been compounded by the war in Ukraine and tight labour markets in some countries. By Andrew Bourne, regional manager of Zoho South...
