May 31, 2022
The past couple of years brought massive changes to almost every sphere of industry, including manufacturing. In the face of a global pandemic and its attendant lockdowns, digital transformation was accelerated and only became more important amidst disruptions to...
May 30, 2022
Companies are quickly catching on to the importance of chat commerce in their channel strategies – but far too many are not paying attention to user experience (UX). A poor user experience will not only frustrate customers but can stop them from ever engaging...
May 20, 2022
As a result of the pandemic, today’s client expects ease and easy access to products and services via digital platforms, and will abandon a company or brand after a bad experience. Indeed, according to a Zendesk customer experience trends study, more than 60% of...
May 18, 2022
Companies are using artificial intelligence (AI) as a tool to generate value. This is hardly surprising given the rapid push to modernise systems and embrace digitalisation over the last two years. Organisations are therefore likely to increase their AI investments as...
May 17, 2022
One of the biggest challenges faced by organisations after they have invested large sums of money into business intelligence (BI) tools, is ensuring that key actionable insights end up in the hands of the people who need it to make important decisions. This is...
May 17, 2022
The internet offers everyone an equal platform. In this competitive environment, it’s challenging for retailers to differentiate. But there is also opportunity – new innovative players and disruptive business models are emerging and reshaping the market,...
