Oct 24, 2022
In today’s connected world, those companies capable of creating a unique experience for their customers and exceeding their expectations, are the ones that differentiate themselves and set the bar for their competitors to follow. By David Steyn, business...
Oct 17, 2022
The McKinsey 2020 Digital Payments Consumer Survey found that digital payments continue to grow in adoption and relevance. Smart solutions that offer accessible and easy digital transactions are increasingly becoming essential to consumer stickiness and engagement....
Sep 22, 2022
If you work in marketing, or your business has a marketing function, you will have heard about personalisation – marketing material or content that meets the customer’s particular need or preference. By James Bayhack, sub-Saharan Africa director at CM.com...
Sep 14, 2022
The modern service desk has to evolve alongside its customers, offering agility and flexibility and ensuring that outsourced services deliver what they promise, says Aaron Thornton, chief service officer at Turrito Networks. Imagine owning a digitally transformed...
Sep 5, 2022
When conversational-AI powered chatbots started entering the mainstream a few years ago, many businesses thought they would be a panacea for their customer service needs. By Ryan Falkenberg, co-CEO of CLEVVA These digital assistants, the thinking went, would greatly...
Aug 31, 2022
An all-female team of graduate students from the University of Johannesburg has won the inaugural SATNAC Cybersecurity Hackathon, in partnership with Telkom and Amdocs. Under the theme “Fraud Management: Innovating against digital identity theft, business email...
