Feb 3, 2022
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it’s a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Feb 2, 2022
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
Feb 1, 2022
The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year. By Ryan Falkenberg, CEO of CLEVVA Solutions Covid has forced people to use digital and self-service channels....
Jan 26, 2022
Today, most companies know that a great customer experience (CX) is their best hope of standing out from their competitors. By Brent Haumann, MD of Striata Many are also aware of the fact that communication is key to building those experiences. After all, so much of...
Jan 14, 2022
Successful ERP implementation can result in multiple benefits for manufacturers and distributors, writes JP van Loggerenberg, chief technology officer at Syspro. In fact, statistics show that the top reasons to implement an ERP solution are to increase efficiencies...
Jan 13, 2022
Salespeople in South Africa have dealt with unprecedented disruptions, new ways of working, changing customer expectations, and more. But in a landscape shrouded by uncertainty and doubt, they’ve persevered through it all. By Robin Fisher, senior area...
