Sep 14, 2021
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. By Richard Chambers, area vice-president: Africa and MED at Salesforce Redefined KPIs have become a fundamental part of a...
Sep 10, 2021
The way we communicate socially has changed, thanks to social media and mobile technology. For many, this has also translated to changes in the way we communicate professionally. By Sarthak Rohal, vice-president: IT services at AlphaCodes Digital has removed the...
Aug 18, 2021
With a user base of more than 2,5-billion active subscribers across the globe, and a status as the leading person-to-person communication channel in most parts of the world, WhatsApp has revolutionised the way we communicate. By Orediretse Molebaloa, enterprise...
Aug 6, 2021
Every business knows (or should know) that in order to thrive in today’s competitive world, it has to provide a great customer experience. By Brent Haumann, MD of Striata Unfortunately, too many organisations only have a vague idea of what customer experience...
Aug 5, 2021
By now, most organisations know how important it is to engage with their customers on the right channel at the right time with the right information. But, when communication channels are owned and managed by different areas of the business, it’s hard to create a...
Aug 4, 2021
According to IDC, the manufacturing industry’s global ICT spend will reach $459-billion by 2022. To be successful, businesses must persuade customers that they provide something unique and superior to their competitors. A differentiated customer experience is...
