Jul 14, 2021
For many organisations, reaching customers through various channels has been a key focus over the last few years – especially as consumers started embracing more and more digital channels. But in order to truly optimise a customer’s user journey,...
Jul 13, 2021
In today’s digitally-driven environment, being able to deliver on customer service that meets continually evolving end user expectations has become a key business priority. By Lionel Bisschoff, founder and CEO of Learning Machines In fact, companies that invest...
Jul 2, 2021
Counter to the tired comedy tropes about customers wishing they could “just speak to an actual human being”, most people would actually rather solve queries and problems themselves. By Ryan Falkenberg,co-CEO of Clevva In fact, research shows that more than...
Jun 30, 2021
Communication is an important facet of our humanness. It’s how we learn new information, build relationships, and connect with one another. By Brent Haumann, MD of Striata, Africa Brands communicate with their customers for the same reasons, whether it be to...
Jun 21, 2021
The Covid-19 pandemic was a major disruptor for the retail sector. Practically overnight, customer buying patterns and behaviours changed, and have continued to shift ever since. By Gary Allemann, MD of Master Data Management This had made it challenging to meet...
Jun 15, 2021
Charles Kettering, the legendary American inventor and head of research for GM, liked to say: ‘A problem well-stated is a problem half-solved’. By Minnaar Fourie, commercial director at King Price Insurance In fact, I’d go so far as to say that all...
