Jul 2, 2021
Counter to the tired comedy tropes about customers wishing they could “just speak to an actual human being”, most people would actually rather solve queries and problems themselves. By Ryan Falkenberg,co-CEO of Clevva In fact, research shows that more than...
Jun 30, 2021
Communication is an important facet of our humanness. It’s how we learn new information, build relationships, and connect with one another. By Brent Haumann, MD of Striata, Africa Brands communicate with their customers for the same reasons, whether it be to...
Jun 21, 2021
The Covid-19 pandemic was a major disruptor for the retail sector. Practically overnight, customer buying patterns and behaviours changed, and have continued to shift ever since. By Gary Allemann, MD of Master Data Management This had made it challenging to meet...
Jun 15, 2021
Charles Kettering, the legendary American inventor and head of research for GM, liked to say: ‘A problem well-stated is a problem half-solved’. By Minnaar Fourie, commercial director at King Price Insurance In fact, I’d go so far as to say that all...
Jun 11, 2021
Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...
Jun 3, 2021
These days, South Africans can earn rewards for spending on just about anything – from buying plants at the nursery to getting beauty treatments or having tyres replaced. By Fay-Elizabeth Foster, executive head: loyalty and rewards at Standard Bank South Africa...
