Jun 3, 2021
As organisations around the world come to terms with the biggest disruption in living memory, the fundamentals of a successful business remain intact, and one of the most important of these pillars is relationships. Kelvin Brown, director of AnD Communications A...
May 25, 2021
Telco organisations understand better than most that their business is only as good as the last positive interaction experienced by a customer. It is a business mantra by which they live and breathe and one that is shaped by a holistic approach to data management that...
May 25, 2021
Customer expectations are evolving faster today than ever before. By Brent Haumann, MD of Striata That’s hardly surprising. In an always-on world where people have devices with them all the time, they’re exposed to great digital experiences on a daily...
May 18, 2021
The consumer industry is in a state of constant disruption. Along with advances in technology, more informed and sceptical consumers are holding business to higher standards. According to Reynhardt Uys, chief experience officer of the Immersion Group, an...
May 17, 2021
Traditional insurers have never faced as much competition for their customers’ attention as they do now. A whole litany of tech-centric startups are coming for their lunch and they’re doing so by making life much simpler for customers. By Ross Sibbald,...
May 10, 2021
Optimising customer experience (CX) by leveraging emerging and new technology results in a host of positive spin-offs for businesses but it must be approached in a methodical and strategic manner. Every intervention or technology application relies on how a business...
