Jun 15, 2021
Charles Kettering, the legendary American inventor and head of research for GM, liked to say: ‘A problem well-stated is a problem half-solved’. By Minnaar Fourie, commercial director at King Price Insurance In fact, I’d go so far as to say that all...
Jun 11, 2021
Alan Yates, customer excellence lead at Roche Diagnostics, discusses the current customer landscape in terms of providing products and services to resellers. COVID-19 lockdown escalated change; the most obvious of which is that digital meeting spaces have made access...
Jun 3, 2021
These days, South Africans can earn rewards for spending on just about anything – from buying plants at the nursery to getting beauty treatments or having tyres replaced. By Fay-Elizabeth Foster, executive head: loyalty and rewards at Standard Bank South Africa...
Jun 3, 2021
As organisations around the world come to terms with the biggest disruption in living memory, the fundamentals of a successful business remain intact, and one of the most important of these pillars is relationships. Kelvin Brown, director of AnD Communications A...
May 25, 2021
Telco organisations understand better than most that their business is only as good as the last positive interaction experienced by a customer. It is a business mantra by which they live and breathe and one that is shaped by a holistic approach to data management that...
May 25, 2021
Customer expectations are evolving faster today than ever before. By Brent Haumann, MD of Striata That’s hardly surprising. In an always-on world where people have devices with them all the time, they’re exposed to great digital experiences on a daily...
