Nov 10, 2020
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. By Rudeon Snell, global senior director: industries and customer advisory at SAP Physcial distancing has been mandated by governments...
Oct 29, 2020
Communication service providers need to transform their IT systems, as well as their approach to customer experience, to meet the growing need of customers in Africa, writes George Fraser, vice-president: customer business executive – Africa at Amdocs. The...
Oct 29, 2020
At SAS, we pride ourselves in walking the journey with our customers – and this has never been more relevant than it is today, writes By Marco da Silva, head of technical and enhanced support at SAS South East Europe, Middle East & Africa. The Covid-19...
Oct 23, 2020
The confluence of economic pressures, the impact of the pandemic and the changing consumer habits brought by the Experience Economy trend is forcing banks to reimagine how they deliver products and services to customers. By Darrel Orsmond, financial services industry...
Sep 15, 2020
For years, reality was simply what was real. Today, it can still be that – but it can also be augmented (AR), virtual (VR) or mixed (MR), all very exciting forms of a different reality that is shaping our lives and transforming businesses around the globe. By...
Aug 25, 2020
Trust was traditionally associated with an emotion or a feeling, but individuals and businesses are increasingly putting their trust in technology. This has in part been facilitated by internet banking, mobile applications and even the technology features in...
